Speaking of KM implementation, recent returns on experiences have demonstrated that the understanding of social interactions, within the targeted users group, is key to assess accurately knowledge and know-how flows. These communities of peers, or practitioners, may be regarded as a premium environment where forward thinking, corporate value and efficient collaboration can grow more easily.
The benefit of a community based analysis is then double-sided :
It enables to organize knowledge networks, which will form the basis of a global knowledge environment.
It requires taking in account the human factor.
Trust is key
A key factors of long-lasting users communities is trust. One of the key factors of long-lasting users communities is trust. This trust is nurtured by reciprocity in knowledge exchange. A stronger support comes with helping users to assess their contribution to the achievement of business objectives.
We approach users communities as a 4 step process, from its birth to its day to day management.
At each development stage, we analyze for key building blocks :
Tools and methods (including community portal)