Mapping corporate knowledge. Who does what ? Who knows what ?
When corporate culture has a lot to do with oral heritage, employees tend to ask their questions
to designated professionals or experts, rather than use databases or documents.
The underlying thought is to minimize the risk of asking a wrong question.
Using a database, one may only get a misleading answer.
But a human expert is expected to be able to correct the statement, and tell who one needs to talk to.
But this only works at a very personal level. Beyond that, at a corporate level,
it becomes very difficult to know this way who does what and who knows what.
An assisted declarative process
A corporate competencies repository is more like an employees resume : in order to succeed,
one need to motivate each knowledge holder to tell of its own will, about his own competencies and,
amongst them, what he is ready to share with the others. Such a declarative should not use fixed taxonomies
or forced procedures.
In this area, we covers :
Basic design of « My Knowledge Profile » repository
Collection tools selection and results mapping schemas
Design of an « ABCD » syntax for collecting competencies-related information