Capitalize on individual expertise
A mission critical expert may become unavailable at anytime (retirement, new mission)
In most cases, this expert is unique. Not only new executives to replace him may not match his level of competency, but it may have failed to preserve this knowledge, like, for instance, with the drafting of procedural documents
Assessing the needs of elected recipients to fix the limits of the knowledge recollection
Capitalize on corporate knowledge may come to a waste of energy unless truly useful knowledge and competencies are clearly identified. Our vision is to assess first the needs of the elected recipients of the expert knowledge to be recollected. This core group will be later in charge to manage and to make evolve the knowledge base, after the departure of the original expert.
Targeted knowledge perimeter, requirements, knowledge domain validation, recollection priorities assignments based on the identified needs
knowledge recollection using agenda based discussions with the knowledge expert. Once collected, the knowledge is formalized by the consultant then validated by the expert.
Exhaustive knowledge formalization. Once gathered, knowledge is structured in a knowledge capitalization draft.
Elected recipients and users are asked to validate the knowledge capitalization draft
Knowledge database is implemented