Knowledge Management Tools selection
There is a growing variety of software technologies which enable access to corporate knowledge, allowing to manage knowledge flows, including flows engines, workflow applications, discussion forums, mind mapping, personalized content delivery and language analysis system.
Tremendous offerings on KM market make the selection very complex. Additionally, vendors still have to work on their ability to demonstrate how their product meets accurately the customer’s requirement.
That is why vendor independent benchmarking is really key to success.
Tool creates use and use reinvents tool
Understanding that first implementation models will systematically carry a significant learning dimension is key to a successful KM implementation. Such experiments enable users to find out how to take advantage of product’s functionalities. They will be also able to select the product’s features that are the most suitable to their needs. As a result, users may come back to the design team with new requirements, potentially underrated during project’s initial design phases.
An iterative approach, such as RAD or AGILE, is the surest path to success at this phase of KM implementation.
Use benchmarking leading to a requirements list
Tools benchmarking per operational area
users-based assessment of application models
Tools implementation support